Norms for chargeable return or exchange of Non-Defective Products within the window of 30 days from the date of delivery of a product or at least 3 months before expiry date in case of edible or medicinal products, whichever occurs earlier:

1. Acceptable if customer does not need the entire contents of a particular item in the order and if we consider that the balance quantity is still saleable.
2. Courier charge of the return freight to be borne by customer in such case.
3. Refund against returned quantity shall be made within 3 days after receipt at shop and the amount shall be pro rata with respect to the unit sale price excluding GST. The net amount of refund shall be calculated after deducting courier charges or receipt of courier charge from customer.
4. In such cases, the shop shall prepare the courier booking for return pickup and send the label to the customer for printing at his end and pasting on the parcel packing which also has to be done by him in a manner that is acceptable to courier.
5. In case of exchange, all the above conditions applicable and net refundable or receivable shall be displayed by an exchange voucher to be sent by the shop to customer. Exchange shall be processed showing refundable amount or additionally payable amount as per the pricing.