Delivery Conditions at a Glance: English/ Bengali/ Hindi

Delivery Conditions:

Most important notice:

**No courier despatch on Friday (Shop Closed) and Sunday (Courier Holiday).

**For detailed zonewise delivery schedule, see Note 2 below:

1) All Vaccine Deliveries are by bike within Local Area, packed in ice & chargeable @ ₹ 11 per km to max delivery distance of 60 km from Shop. COD not possible for vaccine deliveries although website has no feature to block it.

2) Despatch by courier is done within one ‘working day’ after order receipt.

Courier transit time [Working Days]:

-1 to 2 days within Kolkata pincode areas,

-2 to 3 days to Districts around Kolkata,

-3 to 4 days to rest of West Bengal including Hill regions,

-4 days to any Metro City,

-5 to 6 days in other cities outside West Bengal,

-7 to 8 days to remote areas away from cities – including all States in North East and J&K.

3) For ALL other items, Chargeable Shipping billed at the checkout page as per total weight of order at subsidized flat rate all over India.

4) COD with fee and Advance Payment available only for ₹500 minimum order value.

5) All extra charges in 1) above are billed to customer by WhatsApp after online order and payable before despatch.

Detailed Shipping Policy and Conditions of Delivery:

(For explanation in Hindi or Bengali, please call us)

Shipping of any or every ordered item is initiated within 1-2 working days from date of order creation. All shipping is limited to destinations within the mainland of India and subject to serviceability of destination PIN Codes reported by different courier agencies. The website is NOT configured to display any alert on screen if your pincode is not serviceable. We are able to determine serviceability only when we are booking your order. We communicate with customer as soon as we find such discrepancy and ask for alternate pincode.

How to ensure trouble-free and intact deliveries:

We also draw your attention to what you need to do to receive your parcel without problems. Please see https://rkdpetshop.com/how-to-receive-a-couriered-parcel/

Also, look to see if the RKD seal of assurance stamped at several places on the package looks intact or not.

In your whatsapp, please keep your disappearing messages off to retain all transaction details for future reference. After receiving an order, all shipping related communications with customer are done/ accepted via whatsapp/ SMS on 24×7 basis and/ or via phone call during office working hours of 11 am to 7 pm. 

If you wish to cancel the order while it is in transit, please see the Refund and Return Policy at https://rkdpetshop.com/refund-policy/ to know the expected refund amount that will be admissible.

At any stage of the ordering process the customer is encouraged to call or whatsapp us if as per his/ her opinion the website system displays an unreasonably high freight charge. We shall then examine whether the coding is incorrect and what best can be done as per the actual delivery PIN Code and weight of the proposed consignment. 

For a successful and trouble free shipping experience, it is most important for the customer to register a fully working mobile number without any spam blocking of any number whose identity is visible as ‘courier’. Most couriers apply OTP based delivery authentication and delivery will fail if the customer is not able to receive SMS generated by the automated control system used by the courier. However there is one safeguard if suddenly your mobile in unable to receive SMS. The code is also sent by email to the email registered in order booking.

Conditions of FREE Shipping: (Applicable Only if there is free shipping displayed on the Cart Page as per current business policy)

Chargeable Deliveries: For all packaged weights as displayed on Cart Page.

Presently the website programming is done on the basis of individual item packaged weight x quantity ordered and summed up for all the items ordered on the basis of the State or Union Territory of your address. This allows the customer to see transparently and take an informed decision before paying. The customer will be able to see how much extra it is costing him/ her over and above our highly discounted product prices and compare with the listed prices on the basis of MRP. 

Shipping Procedure of all non-perishable/ non-Cold Chain items: 

Shipping of this category is done through third party couriers operating under the banner of popular courier aggregator(s) adopted by us from time to time on the basis of their performance that we monitor every day. Delivery time is usually 2 to 3 working days within West Bengal, 1 to 2 working days within Kolkata pincode areas, for other States it’s 4 to 6 working days.

Same Day Delivery/ 48 hours Delivery: If desired by the customer through the Order Notes in the website, the charges shall be as follows:

Urgent Local Deliveries (Including Cold Chain Items): Within the local service area of the shop up to 60 km Distance from Shop.

• Up to 40 kg weight: Delivery charge of Rs. 11 per km route distance one way, by motorcycle and shall be billed/ payable separately before dispatch.
• Above 40 kg weight: By car, an urgent fee of Rs. 100 shall be billed/ payable before dispatch over and above the freight charge billed by the website. However, the freight charged on the website for such local deliveries would be discounted in the invoice and suitable partial refund will be processed as per actual chargeable rate of Rs. 20 per km route distance one way.

Urgent National Deliveries (Except Vaccines/ Cold Chain Medicines): Anywhere in the Indian Mainland by Fast Track Courier.

• Up 500 gm: Rs. 350
• Above 500 gm: As per quotation taken from courier and agreed by customer before dispatch.

Shipping of perishable/ Cold Chain items such as vaccines or other refrigerated medicines: 

Shipping of this category is done by motorcycle and only for local destinations within 60 km one way road distance between shop and destination and the shipping charge is billed in the invoice @ ₹11 per km AFTER order is received at the website. The website DOES NOT bill the shipping charge in such cases because of too many variables that govern the cost.

Vaccine delivery policy (Ice packed): 

• You will be required to send us the google map location of any landmark nearest to your house when we ask for that. Delivery charge will be determined from that.
• Delivery will be at main entrance to your building as we don’t enter buildings or go up to higher floors.
• Delivery will be done in ice pack and you will be required to make an instant video at home if you notice any discrepancy after unpacking and send to us for doing the needful.
• Our ice packing remains good to maintain the vaccines at 2 to 8 degrees temperature for 4 to 5 hours. You’ll be responsible to get it into refrigerator within that much time.
• You will be responsible for cold chain of the vaccine from the time of delivery onwards.
• Vaccines to be stored at 2 to 8 degrees centigrade that occurs in the door panel of your fridge.
• We always have vaccine cards in few numbers available from our distributors. Although we cannot guarantee to provide exactly equal number of cards as number of vaccines, we try our best to provide for the number of animals you want to vaccinate for the first time. For repeat vaccine of any animal you’re already expected to have a card available for him. Your need for cards should be communicated to us as soon as you see the bill.

We sell the vaccine as per your order only and hold no responsibility about whether it’s the right vaccine for your animal or whether your animal is fit to take the vaccine or if it’s as per schedule. You’ve to be sure by checking with your Vet.