Refund Policy:

Refund will be issued to the customer for the exact purchase value through the same channel as used for purchase after deducting mentioned charges, if any and according to the following situations:

• Customer or Shop cancels the order within the limits and conditions mentioned under Note 1) in the Cancellation Policy, for which no cancellation charges shall be applied to the purchase amount due for such refund.
• Deductions will apply to Refund for special procurement of any non-stock item requested by customer if handling costs are incurred by the Shop in procurement. Such deductions will only be applicable if such costs are documented to the customer through email on prior basis and the conditions for such deductions are made known to the Customer prior to incurring the costs.
• Refund in case of Returned Goods shall be as per policy mentioned under the head of ‘Return Policy’.

Cancellation Policy:

• Any order may be cancelled by customer after payment and within 2 pm of the next working day, excluding Sundays and Govt declared holidays if the third party courier’s despatch note has not been already sent to the customer and/ or if the product hasn’t already been delivered already within that time.
• Also, unpaid orders lying in cart get cancelled automatically after 1 hour.
• Cancellation not valid if customer has ordered any item(s) through individual emailed communication with the shop, the shop has procured the stock solely for him and raised a bill with the price as advertised.
• The Shop may at its sole discretion cancel any order if an item advertised by the Shop and ordered by the customer is no longer available at all or not available any more at the projected price.

Communication Policy:

All communications between customer and the Shop shall be considered as legally valid and cognizable if through the official email of the Shop at info@rkdpetshop.com addressed to the Proprietor.

Litigation Policy:

All litigation shall be within the jurisdiction of Barasat District Civil Court and West Bengal Consumer Court.