General: 

Shipping of any or every ordered item is initiated within 2 working days from date of order creation. All shipping by the shop is limited to destinations within the mainland of India and subject to serviceability of destination PIN Codes reported by different courier agencies. 

After receiving an order, all shipping related communications with customer are done/ accepted via whatsapp/ SMS on 24×7 basis and/ or via phone call during office working hours of 11 am to 7 pm. 

At any stage of the ordering process the customer is encouraged to call or whatsapp us if as per his/ her opinion the website system displays an unreasonably high freight charge. We shall then examine whether the coding is incorrect and what best can be done as per the actual delivery PIN Code and weight of the proposed consignment. 

For a successful and trouble free shipping experience, it is most important for the customer to register a fully working mobile number without any spam blocking of any number whose identity is visible as ‘courier’. Most couriers apply OTP based delivery authentication and delivery will fail if the customer is not able to receive SMS generated by the automated control system used by the courier. 

The shipping cost is presently chargeable to the customer regardless of shipping distance and solely on the basis of the weight of the entire consignment that is worked out automatically by the website programme on the basis of individual item weight x quantity ordered and summed up for all the items ordered. The freight charge so calculated is displayed on the cart view before checkout. This allows the customer to see transparently and make an informed decision before paying. The customer will be able to see how much extra it is costing him/ her over and above our highly discounted product prices and compare with the listed prices on the basis of MRP. 

In the near future we shall make the calculation of freight a bit more complex and build in a factor of delivery distance into the calculation so that a customer located very near does not have to pay as high a freight charge as what one would pay at the farthest corner of the country. 

Shipping of all non-perishable/ non-Cold Chain items: 

Shipping of this category is done through third party couriers under the banner of popular courier aggregator(s) adopted by us from time to time on the basis of their performance that we monitor everyday. Delivery time is usually 2 to 3 working days is the within West Bengal, for other States it’s 3 to 6 working days 

We cannot however guarantee whether the delivery PIN Code of every customer can be serviced by the courier network that we use. In such rare cases where the destination PIN Code is not serviceable, the website is still not geared to report the issue immediately through on-screen message. Presently that requires manual intervention from our Customer Coordinator who notifies the customer within a hour of receiving the order notification. In such cases we ask for alternate PIN Codes, if that is found feasible by the customer. Or else we process refund immediately, the specific terms and conditions to such refund being mentioned in detail under Refund Policy. 

If the customer opts for same day within the local service area of the shop, the delivery charge shall be as mentioned below under the head of Shipping of perishable/ Cold Chain items such as vaccines or other refrigerated medicines. In such case, the mode of transport shall determine the delivery charge. 

Shipping of perishable/ Cold Chain items such as vaccines or other refrigerated medicines: 

Shipping of this category is done by motorcycle and only done for local destinations within 60 km one way road distance between shop and destination and the shipping charge is billed by the website system @ ₹10 per km. 

Vaccine delivery policy (Ice packed): 

Delivery will be at main entrance to your building as we don’t enter buildings or go up to higher floors. 

Delivery will be done in ice pack and you will be required to make an instant video at home if you notice any discrepancy after unpacking and send to us for doing the needful. 

Our ice packing remains good to maintain the vaccines at 2 to 8 degrees temperature for 4 to 5 hours. You’ll be responsible to get it into refrigerator within that much time. 

You will be responsible for cold chain of the vaccine from the time of delivery onwards. 

Vaccines to be stored at 2 to 8 degrees centigrade that occurs in the door panel of your fridge. 

We always have vaccine cards in few numbers available from our distributors. Although we cannot guarantee to provide exactly equal number of cards as number of vaccines, we try our best to provide for the number of animals you want to vaccinate for the first time. For repeat vaccine of any animal you’re already expected to have a card available for him. Your need for cards should be communicated to us as soon as you see the bill. 

We’re selling the vaccine as per your order only and hold no responsibility about whether it’s the right vaccine for your animal or whether your animal is fit to take the vaccine or if it’s as per schedule. You’ve to be sure by checking with your Vet.